Frequently Asked Questions (FAQ's)

Have a question? You are not alone. Here's a collection of answers to the most common ones.

Joakim Lund avatar Sthephanie Esguerra avatar Marte Stensrud Sørensen avatar
11 articles in this collection
Written by Joakim Lund, Sthephanie Esguerra, and Marte Stensrud Sørensen

How to Delete my Account and Leave or Change Company

This article will help on how to delete a user account and leave or change company affiliation.
Sthephanie Esguerra avatar
Written by Sthephanie Esguerra
Updated over a week ago

How to find an overview of all users in a course

This article explains how to find an overview of all users in a course.
Marte Stensrud Sørensen avatar
Written by Marte Stensrud Sørensen
Updated over a week ago

What can I do if I don’t receive a password reset e-mail for my account?

This article explains what you can do if you don’t receive the reset e-mail.
Marte Stensrud Sørensen avatar
Written by Marte Stensrud Sørensen
Updated over a week ago

How to find the status of a specific user in the results tab

This article explains how to find the status or progress of your user
Marte Stensrud Sørensen avatar
Written by Marte Stensrud Sørensen
Updated over a week ago

Avatar profile image suggestions

If you're receiving a certificate after an exam, you might be required to provide a valid certificate image. Here's our suggestions.
Joakim Lund avatar
Written by Joakim Lund
Updated over a week ago

Pricing

Here is a short information about our pricing
Sthephanie Esguerra avatar
Written by Sthephanie Esguerra
Updated over a week ago

How to turn off the translator in your browser

Do you experience problems with exams? Do the same question or answer options reappear? This article may be helpful
Joakim Lund avatar
Written by Joakim Lund
Updated over a week ago

How to change the language in Vignita

How to change the language in Vignita - from the landing page or as a logged-in user
Joakim Lund avatar
Written by Joakim Lund
Updated over a week ago

Whitelisting ports and URL's

This article explains what ports and URL's should be whitelisted by your firewall
Joakim Lund avatar
Written by Joakim Lund
Updated over a week ago

How to clear cookies in your browser

This article explains how to clear cookies in your browser
Joakim Lund avatar
Written by Joakim Lund
Updated over a week ago

How to perform a hard reload in your browser

This article explains how to simply perform a hard reload in your browser
Joakim Lund avatar
Written by Joakim Lund
Updated over a week ago